Why is he on our inspiration board?

Nick is a Super-networker. We feel so fortunate to get him on the show. #Episode-11‍

He leads an organization with 1200+ global employees and 99% of the reviewers on Glassdoor approve of their CEO. Their mission is to be living proof that you can win in business while being human first.

Where’s he from?


Pittsburgh, Pennsylvania – Stealers Fan

Big break in life

Nick Mehta’s big break in life likely came when he became CEO of Gainsight in 2013. Gainsight was a relatively unknown company at the time, focused on the emerging field of customer success, which helps companies retain customers and reduce churn. Under Nick’s leadership, Gainsight not only grew rapidly but also popularized and legitimized customer success as a key function in SaaS and tech companies.

His network

When you look the institutions someone has been a part of, it gives you a window into their network, and who they might know.

• Symantec
• Lifeoffice
• Gainsight
• Accel Partners (Advisor)

Quotes we love

Business is fundamentally about human beings first.”

Part of building relationships is always trying to help other people."
One of the worst ways to network is to be transactional."

Episode Timestamps

(01:42) - How to use LinkedIn as part of a career-building strategy


(09:51) - Celebrating 10 years of Gainsight and reminiscing back to its beginnings

(13:50) - Why customer success ignites passion inside Nick
(

15:51) - Taking a ‘human-first’ approach in networking and relationship building


(22:24) - Advice for networking calls. Don’t be transactional!


(26:11) - How Nick broke into the customer success industry


(30:15) - Anecdotes of pivotal relationships that lead to Nick’s success


(37:41) - Looking back on his career and learning from mistakes